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Signing in

  1. Go to your LongLife platform address provided by your administrator.
  2. Enter your email and password.
  3. If two-factor authentication (2FA) is enabled on your account, enter the 6-digit code from your authenticator app.
First sign-in

On your first sign-in you may be prompted to set your password and enable two-factor authentication. Keep your backup codes safe: they let you sign in if you lose access to your authenticator app.

Forgotten password​

Use the "Forgot password" link on the sign-in page. A reset email will be sent to you.

Trouble signing in​

If you cannot sign in despite a correct password, contact your administrator: your account may be pending approval, or two-factor authentication may need to be reset.