What the agent collects
The LongLife agent is a lightweight piece of software installed on each Windows device. It measures the device state and reports it to the platform, while respecting privacy. This page details exactly what it observes, and what it does not.
What it collects
- Hardware: processor (model, generation), memory, disk, graphics card, displays, docking station, battery (laptops), peripherals (USB, Bluetooth, printers, audio, webcams).
- Performance: processor / memory / disk usage over time.
- Applications: installed software (publisher, version) and their real usage (used or only installed). Detection of certain SaaS services from network traffic.
- Health and reliability: disk state (SMART), battery state, temperatures, startup time, system events.
- Security: posture (antivirus, firewall, BitLocker encryption, UAC account control).
- Lifecycle: estimated age, OS version and end of support, virtual machine detection.
- Experience (DEX): responsiveness measurements and, occasionally, a short satisfaction survey.
What it does not collect
The agent does not read the content of your files, emails or communications. It does not capture your screen and does not record keystrokes. It measures technical indicators of the device.
Frequency and impact
The agent is designed to be unobtrusive: it measures performance at regular intervals and reports the hardware/software inventory about once a day. Its footprint on device resources is low.
The exact details of the collected data can be shared with your users. Contact your administrator for the full list matching your configuration.