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Agent troubleshooting

The device does not appear in the fleet​

  1. Is the service running? Open services.msc and check that the "LongLife" service is started. If not, start it.
  2. Network: the device must be able to reach the LongLife server (outbound Internet / access to the platform domain). Make sure a firewall or proxy is not blocking outbound traffic.
  3. Delay: after installation, the first report can take a few minutes. Wait, then refresh.

Installation fails​

  • Check that you have administrator rights.
  • Make sure you use your organization's MSI (the one downloaded from your platform), not an MSI from another organization.
  • With GPO, the MSI must be referenced by a UNC path readable by the devices, not a local path.

The device reports incomplete data​

Some information (deep hardware, security posture, lifecycle) depends on feature flags and a daily collection cycle: it may appear with a slight delay after installation.

Still stuck?​

Contact your administrator (or support), providing the device name and, if possible, the state of the "LongLife" service.